• ‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’
• ‘’Merchant will not pass any debit/credit card details to third parties’’
• ‘’Merchant takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (https://hengchenme.com) cannot guarantee the security of any information that is disclosed online’’
• ‘’The merchant is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’
• “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.
For your most satisfaction, we provide you some solutions if any of these happens to you. Feel free to contact us if you have any question regarding our Return Policy at (04) 447-5285 or (firstname.lastname@example.org) or click contact us.
i. Wrong Food
If you get your food different from the receipt, we are really sorry. Please call us as soon as you notice that you get the wrong food. You may come to pick up or ask us to redeliver* your food. You will be asked to pay the differences of the balance if the new food has more value than the wrong food. In the same way, you will get the differences of the balance back if the new food has less value than the wrong food. In some cases, we may offer you a store credit.
Your order will be priority if you come to pick it up. In all cases please return the wrong food in the original containers to our driver or our cashier to avoid additional charge.
ii. Missed Food
It’s a rare case, but possible. Please call us as soon as you notice that we miss one or more food of your order. You may come to pick up or ask us to redeliver* the food. You may cancel the missed food before we cook without any question, and we will refund** you.
Your order will be priority if you come to pick it up.
iii. Bad Food
We cook your food with only the finest and the freshest ingredients. Please call us in case of uncared delivering, bad packaging, strange objects in the food or spoilage. In the case of bad food or strange objects in the food, we will cook new ones and make sure they’re the best. You may change your food to something else in this case, and we will correct your receipt. You may come to pick up or ask us to redeliver* the food. Some cases, we may offer you a store credit in the amount of the bad food.
Your order will be priority if you come to pick it up. All cases, please return the bad food in the original containers to our driver or our cashier to avoid additional charge.
iv. Complimentary Food
Sorry, no refund on any complimentary food. You may get exchanges in some reasons.
If the food is consumed more than 20% of the full portion, you may not get a/an refund or exchange if it’s not due to spoilage and/or unusual objects in the food. Please contact us for more information.
* Redelivery address cannot be different from the previous one.
** Wherever refund is approved, it will be done only through the Original Mode of Payment.
NO cancellation will be accepted after the order has been placed and paid for. Please contact us for more information.
There are no delivery charges. We deliver in the emirates of Dubai. The specific areas of Delivery can be selected from the drop down list. Food is delivered by our own delivery staff and not third -party delivery services. Please expect a delivery time of 45-55 minutes after placing the order.
Refunds will be processed within 10 to 45 days depends on the issuing bank of the credit card.